Receptionist Service

The inability to engage with a customer can cost you a new customer or even an existing one. The struggle comes when you are a one person or even a few people operation. When you are currently with a customer or the nature of your work does not allow for customer engagement safely. Our online receptionist engages with your customers on your behalf. We provide the following services, so you never miss the most important people in your business:

Phone Management

 

61% of customers use the click to call feature on their smartphones after finding a business on a search engine.

Our front desk receptionists can answer your phone on your behalf with a profession greeting of your choice. We book, change, or cancel customer appointments, answer basic customer questions based on guidelines and information provided.

screenshot of out of sight online google business page
Image of email on a laptop

Email Management

 

72% of customers prefer communication with companies to happen through email.

We sort your email based on priority status, this allows you to manage your time more effectively. Our front desk receptionist will in a timely manner, book, change, or cancel customer appointments, answer basic customer questions based on guidelines and information provided. Your customers will feel comfortable knowing that if they email you, that they will get a timely response.

Calendar Management

Using organizational tools such as a business calendar can improve time management by 38%.

Our front desk receptionist can book, change, or cancel customer appointments. We can call, text, or email appointment reminder’s and confirmations. Our receptionist can also book routine services and appointments with your vendors.

Mac computer with an open calendar
cell phone with social media icons

Social Media Customer Service

22.7 million Canadian’s have at least one social media account.

On your behalf, our receptionist will respond to customers questions, concerns, and complaints on social media.

Not finding what you are looking for? Please contact us we will be more than happy to customize a package for you.
We also provided seasonal services for clients or their support staff who are going on holiday’s or during a peak season.